Refund Policy

At Soft Clerk, we structure our custom software, web development, AI automation, and data scraping engagements around clear, predetermined milestones.

Prior to beginning work on any milestone, a specific statement of work (SOW) is agreed upon defining the required functional deliverables, acceptance criteria, and timeline.

Initial milestone deposits secure dedicated engineering capacity and architecture planning time. Because engineering resources are allocated exclusively to your project:

• Deposits are fully refundable if a project is cancelled prior to the commencement of any architectural or coding work.
• Once development on a milestone has commenced, payments are non-refundable for the hours and work delivered up to that point.

Upon completion of each milestone, we provide a live staging environment and code review demonstration. Clients receive a standard 7-day review window to test functionality against the agreed specifications.

If deliverables fail to meet the agreed functional criteria, our team will remediate and revise the code at no additional charge until full acceptance is achieved.

All completed and delivered custom projects include a complimentary 30-day technical warranty. During this period, any bugs, defects, or deviations from the signed specifications are resolved promptly at zero additional cost.

For ongoing monthly engineering retainers, services may be cancelled with a 14-day written notice prior to the start of the next billing cycle. Unused days within an active sprint cycle are not eligible for pro-rated refunds.

If you have questions or concerns regarding a milestone deliverable or invoice, please contact your technical lead or write to billing@softclerk.com. We are committed to fair, prompt, and amicable resolution of all client concerns.